Warranty/Returns

 

The Mission

Eukarya wants you to use your products for years to come.  Our mission is to reduce waste and improve our planet's health, not to make you buy new stuff each year. 

If you ever have an issue with a Eukarya product, please don't hesitate to contact us.  Our official warranty policy is explained below, but if we do have parts on hand we will always make an effort to repair your gear.  If the product cannot be repaired, we are happy to facilitate the proper recycling of components.  

The Official Policy

Eukarya warrants that for a period of one year from shipment, our Products will be free from defects in materials and workmanship under normal use in accordance with the Product specifications and documentation. In the event of a defect, contact Eukarya for repair or replacement options.

Returns

Eukarya has a 14 day return policy from the date of delivery.  Customers must initiate a return request by emailing hello@eukarya.co within the 14 day period to be eligible.  Eukarya will provide an address for shipping the returned goods within one week.  Refunds are typically processed within 5 business days of the returned shipment arrival at our facility.  

Returned products in good working condition are tested, cleaned, and refurbished for special brand programs.  To support the workmanship that goes into environmentally conscious re-use of our products, Eukarya deducts a $15 fee per returned item.